Frequently Asked Questions
Everything you need to know about shopping with Knotty.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags. Simply visit our returns portal to generate a prepaid shipping label for your return or exchange.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for specific fit notes.
What payment methods do you accept?
Knotty accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal footprint on the environment.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.