Returns & Exchanges
At Knotty, we want you to love every piece you wear, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. We strive to make the process as seamless as our fabrics, ensuring your satisfaction remains our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the original items securely in their packaging, ensuring all designer tags and hygiene seals are intact and undamaged.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing